Merchandise in satisfactory condition and fit for purpose may be returned for refund, store credit or exchange within 30 days of purchase when accompanied by the original sales receipt. Refunds will be made to the original purchaser, in the original method of payment. No refunds or exchanges are available for personalised products.
All returns must be authorised by us before sending merchandise back. Simply send request to email@example.com within 30 days of the order’s delivery date. Merchandise marked sale cannot be returned.
Merchandise returned damaged may be rejected and sent back to the customer at the discretion of Sanne.
Original shipping fees are not refundable. A refund will be issued back to the original method of payment for the merchandise returned. We require up to 5 business days of receiving the merchandise at the Sanne studio. Financial institutions may require additional days to process the refund before the funds are returned to the account.
Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community (EC). It is the customer’s responsibility to retain copies of all tracking information and to ensure that the returned goods arrive with Sanne within the above stated timeframe. Please note that Sanne does not accept liability for returned goods.
When returning items, you are strongly recommended to obtain proof of posting or the relevant couriers airway bills and documentation. We cannot accept responsibility for parcels lost in transit and you are advised to arrange your own insurance. We will only refund or provide an exchange for the costs of postage / transport where the item returned is faulty.